One person wrote on social media: "Paid nearly 300 for two urgent Fast Track passports with a guaranteed 7-day turnaround. On the day they were meant to collect the parcel, they didnt show up or contact me. They cant improve they are shocking.NO STARS LEFT 400 items on my path in street no card threw my other parcel way over fence onto concrete path.SHOCKING COMPANY.24/4/23 as well as 19/4/23. Cant get through to them on the phone. I recently renewed my passport, and had to reschedule the TNT delivery 3 times as first two times they said they knocked and attempted delivery but I was in all They seem to miss that most people have cctv and can look back and see that there was no attempt or even a vehicle at pick up point, so some untruths are been told. Only two of the parcels turned up due to an error by TNT (though the delivery was done by FedEx). But delays delivering the documents are adding weeks on top of this, according to complaints on Trustpilot and Twitter. The petition urges the Government to look into the deal and ask why the firm's apparent failures have not been looked into. I ended up cancelling it, ringing up passport office who said they will investigate, they got back to me within a week and I confirmed I still had not got it and TNT were not responding, and I got a new one free of charge, no idea what happened to the original one as TNT were useless. I recently applied for a passport renewal and this was processed quickly by HM Passport Office. They had it booked for tomorrow! Although, thankfully, Ive received my new passport my old passport hasnt been returned yet. Worst experience, worst courier company. When I ordered my passport online it never crossed my mind, when it said my passport would be returned by secure delivery, that there would be a problem! ', It apologised for the delays and said that it was working with the Passport Office to resolve the problems. Desperate holidaymakers beg to collect passports from FedEx Their track and trace service has indicated my passport has arrived at my local Delivery Station a week ago with home delivery the next day. Our appointment was the Tuesday in Liverpool, Adult Passport delivered the Friday, and my child's passport was delivered on the Saturday. Then they told me they were delivering on that date, before 6pm. WebOnly two of the parcels turned up due to an error by TNT (though the delivery was done by FedEx). At 11:45AM", another message "We were unbale to deliver", tried calling their customer services but couldn't get through. NO ONE is held accountable and hardworking people are wasting time and losing money due to the TERRIBLE SERVICE. He did say to me that you dont have to be at home. Totally stress free. We recommend you to take a closer look at the method of documents delivery from Saint-Marc to Russia, offered by the international courier service TSM. Now they saying return to depot to be delivered on 26th My postie signs for me cause he knows everyone in our village and knows were shielding. After going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being conducted. He was repeatedly given new delivery dates, six in total, but each time the passport didn't arrive. But if nothing has happened by the end of Tuesday, I will give that email address a go. My passport was delivered to the wrong address, despite disclaimer on front of envelope that important items were enclosed. 67095547. Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. Alternatively you can claim up to 500 towards the cost of a trip if it has to be cancelled, or towards alternative travel to the destination. Wish I have not paid extra 5 for this service. Additionalenhanced liabilitycan also be purchased. Tax Analysis Department. TNT Not to say they are perfect, but I would trust RMSD over a courier company any day of the week. ', In most cases travellers will depend on the flexibility of their booking. For a better experience, please enable JavaScript in your browser before proceeding. Provo, UT 84604. This was a blatant lie, tried speaking to the helpline, as I wasn't the sender I was unable to be assisted, contacted the supplier today (The Range) they contacted TNT and were told there was a high chance it would be delivered today and for me to track it online! Do not bother with this failing company, booked pickup at 11am and no show from them. It also apologised for the failure to deliver Angela's passport before her holiday. Tax Administration Policy Department. We are truly sorry to Angela for any inconvenience caused. Rang at 5pm to see what was happening and was told driver attempted pickup at 15.03hrs which they never. I asked her to pass on what Id said to the Home Office but she has ignored that. TNT UK Reviews | Read Customer Service Reviews of tnt.co.uk Delivery firm apologises for UK passport All rights reserved. TNT Really distressed.". TNT was due to deliver my brothers new passport from early March and we never received it. on 03/06/2019. My passport has been stuck with the courier for ages Ive missed my holiday and I need to open bank accounts. JavaScript is disabled. on 09/09/2021. Purcell42 Do you have a question about this product or company? She died after my passport was issued and I couldnt say goodbye because TNT wasnt able to deliver it. Wikipedia M_Evans I went online They seem to miss that most people have cctv and can look back and see that there was no attempt or even a vehicle at pick up point, so some untruths are been told. THey said 3-4 days and I'm waiting on 10th day and still no news. Photograph: Phil Rees/REX/Shutterstock I recently applied for a passport renewal and this was processed quickly by HM Passport Office. Now it is with its courier, TNT, to deliver, I have come to a dead end. TNT passport tracking Excellent Service, thank you TNT! 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. How is it not a GDPR breach since it has identifiable personal information - full name, gender, DOB, place of birth, passport info & your address, which they have misplaced/delivered to the wrong person? Absolutely hopeless. The Philippine government is preparing to evacuate Filipinos from Sudan, where battles have raged since over a week ago due to a power struggle between rival military factions. 2023 Trustpilot A/S. Our appointment was the Tuesday in Liverpool, Adult Passport delivered the Friday, and my child's passport was delivered on the Saturday.
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