Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. Be the first to know about new products and innovations. For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. Be the first to know about new products and innovations. The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. Sorry EGO, you started it. You are also entitled to have the goods repaired This warranty does not cover normal deterioration of the exterior finish, including but not limited to scratches, dents, paint chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners. New comments cannot be posted and votes cannot be cast. Next, I had to replace 3 batteries via warranty, and 2 of those 3 went bad and EGO wouldn't replace those. materials and workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and workmanship for 3 years from date of purchase. See Item #3 under their Limited Service Warr https://egopowerplus.com/warranty-policy [deleted] 3 yr. ago Yeah, beware of that too. Lowe's gives you 60 days. Best EGO Lawn Mower Reviews 2023 - Pro Tool Reviews Two states away. If you are new here, please review posting/commenting guidelines below. EGO Warranty This warranty does not cover parts or consumable accessories subject to wear & tear during use. xmlHttp.send('{"store_id":"1002008445","timezone_offset":"0","timestamp":"2023-05-02T02:22:33.70941700Z","visit_id":"2679c53a-07f4-4a2f-abaf-ae6b9e4f55f8","channel_id":1}'); The battery & charger are kept in my house when the weather is cold. Just bought my first(and last) Ego. For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. Then I did leave a message that they did not return. Defective product will receive free repair. Cannot find a repair place nor can Ego find one. The competitor is located in Australia; The following exclusions apply; . Didn't call me back when promised. Spring 2023 (about 3 months later) both batteries were dead. Find out how we combat fake reviews. This is a crazy policy. Wouldn't take a charge. That's why all our products are covered by extended warranties* that you can rely on. They don't believe you bought their product by default and have to supply a copy of your original purchase receipt even if you did register it. I talk with EGO customer support about it, and they tell me there's nothing they can do. Over one hour waits. Buy at Acme Tools Buy at Lowe's Best EGO Walk-Behind Lawn Mower LM2130SP Select Cut XP Self-Propelled Lawn Mower The benefits to you given by this warranty are in Be the first to know about new products and innovations. She hung up on me. Ego Power Plus | Complaints | Better Business Bureau Profile When I answered a woman said Ego Customer Service and nothing else. No way to text/ email them. This warranty applies only to the original purchaser at retail and may not be transferred. EGO Reviews | Read Customer Service Reviews of egopowerplus.com For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). I asked if she was calling to help me and she replied You havent said anything. It took some talking to get the rep to agree to replace my defective head. Initial Complaint 05/06/2020 Complaint Type: Problems with Product/Service Status: BBB unable to locate. LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is warranted against defects in material or workmanship. I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. This does not cover wear and tear. Over one hour waits. One powerful man blessing himself in a midnight Easter service. For Z6 specific support, please call 1-877-EGO-ZTRM (1-877-346-9876). "Thank you for continuing to hold your call is very important to us, we are doing everything possible to expedite your call". have purchased it from an authorised EGO Power+ Dealer. Warranty Period means the period described in section 3 of this Warranty that applies to the STIHL product, as determined by its end-use or product type. $560 down the drain when you buy the 650 ego blower stay far away from any product from EGO. Free Delivery. We stand behind our products, so please call with any concerns or questions. Registering your product does not work. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. For warranty service, please contact EGO customer service on Australia 1300 000 EGO(1300 000 346), New Zealand 0508 000 EGO (0508 000 346). The replacement product or part or repaired product will be made available for your collection at an address nominated by Chervon. Warranty. new Date().getTime(),event:'gtm.js'});var I loved the EGO lawnmower I purchased, at first. They don't stand behind their product ..Never again am buying EGO. Information provided by various external sources. ( that's a High estimate because when it rains the grass doesn't get mowed till the next week) I only use the battery one hour a week to mow my grass. . This warranty is void if the product has been used for rental purpose. Your EGO POWER+ Resources Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products. almost 2 months to get a battery to replace one that malfunctioned Whoever is in quality control needs to be checked on. Why wasn't I told this during the initial claim? Chervon has no other liability under this warranty. When my battery dies, I will park the mower and go with gas. EGO LM2000E (Electric Lawn Mower): 3.4 out of 5 stars from 63 genuine reviews on Australia's largest opinion site ProductReview.com.au. I bought a zero turn mower and its dead less than a year after purchase. 2023 Trustpilot A/S. Offer valid from 1st May - 30thJune 2023. 5-year limited warranty. In my most recent encounter I have requested a call back several times. Subsidiary Ltd, 4th Floor, Smith & Caughey Building, 253 Queen St, Auckland, 1141. hbbd``b`@`B W Finally, they are jerking you around, as Lowe's shows everything but the 2.5 batteries in stock as stand alone batteries. After that, they said it would need to be repaired but it's covered under warranty. Greenworks will offer warranties of four years on mower parts and only two years on the battery. families: ['Karla', 'Roboto', 'Source Sans Pro'] Don't forget, expect to be on hold for an hour or more to even talk to someone for help. var theme_settings = { They are clearly not truly interested in providing good customer service, only selling tools. First time it was over 3 hours later when they called back and I had to leave home in the interim so they couldnt help me without access to the product. One had power, one did not. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. I called back for the third time and am awaiting a call back. For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. Register | EGO Power Plus I guess that means I have to take time from work. 5 Kingston Park Court, Knoxfield, Victoria, Australia, 3180 ACN 004 881 145 ABN 76 004 881 145 Email: csc@stihl.com.au Telephone: 1300 366 665 Warranty means this warranty. Be the first to know about new products, innovations, and offers. Visit eReplacementParts.com to find parts for your EGO tools. markings. This warranty may also be further limited or voided as specifically detailed in the product Manual. Be the first to know about new products, innovations, and offers. STIHL Warranty Policy | STIHL Australia With a nationwide network of EGO approved service dealers, youre never too far from the support you need. Bought almost $1400 worth of Ego tools less than one year ago. Barry Humphries, Australian comedian best known for alter-ego - CNN Where the product is repaired, Chervon may use refurbished parts. EGO: Warranty: 5 Year: Product Length (mm) 880: Delivery & Returns We see that youre on the North America site but appear to be outside the U.S. and Canada. Bought a string trimmer with battery, then an extra battery October 2022. Basically no customer service. The worlds worst customer service! var xmlHttp = new XMLHttpRequest(); Ego should be sending out re-designed replacement units to customers with failed units. Please click on link to order spare parts for your EGO product, Chervon Australia Pty Ltd ABN 36 165 077 501 and Chervon New Zealand Subsidiary Ltd NZBN 9429049277616 (Chervon) warrants to the original domestic purchaser that this product will be free from defects in EGO LM2000E | ProductReview.com.au ","consent_manager.unsaved_changes":"You have unsaved changes","consent_manager.by_using":"By using our website, you're agreeing to our","consent_manager.agree_on_data_collection":"By using our website, you're agreeing to the collection of data as described in our ","consent_manager.change_preferences":"You can change your preferences at any time","consent_manager.cancel_dialog_title":"Are you sure you want to cancel? For avoidance of doubt, 3rd party online stores such as eBay, Gumtree, Amazon, etc. Qualification for the 5 Year Domestic Warranty program: (a) Consumers must purchase genuine Husqvarna oil on the same invoice/receipt as the qualifying Husqvarna finished product. We see that youre on the North America site but appear to be outside the U.S. and Canada. f=d.getElementsByTagName(s)[0], EGO POWER+ WARRANTY POLICY. Zero customer care. That never happened. JavaScript seems to be disabled in your browser. My gut instinct was to buy gasoline equipment, instead I bought this junk and it is worthless. Scan this QR code to download the app now. It was my own fault as I used it on my gravel driveway and when I called and explained what happened they sent me a new snow throw head under warrantee. 3178. ","consent_manager.allow":"Allow","consent_manager.accept":"Accept","consent_manager.deny":"Deny","consent_manager.dismiss":"Dismiss","consent_manager.reject_all":"Reject all","consent_manager.category":"Category","consent_manager.purpose":"Purpose","consent_manager.functional_category":"Functional","consent_manager.functional_purpose":"Enables enhanced functionality, such as videos and live chat. window.lazySizesConfig.loadMode = 1; This company is truly a joke save your money, energy and time ! Basically, they are unwilling to keep a loyal customer happy over a $35 part replacement. ","consent_manager.privacy_policy":"Privacy Policy","consent_manager.allow_category_tracking":"Allow [CATEGORY_NAME] tracking","consent_manager.disallow_category_tracking":"Disallow [CATEGORY_NAME] tracking"}}`; })(window,document,'script','dataLayer','GTM-MJ96WTR'); Companies can ask for reviews via automatic invitations. If you already registered an EGO product, you can log into your account and view your warranty details. EGO Multi-Tool 510mm Hedge Trimmer Attachment HTA2000. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. EGO replaced it, after about 6 weeks due to supply chain issues then mistakenly sending to wrong address. year on all product, battery and chargers. Bought mower and battery died after 2 years but they will not replace it because i could not find the orginal receipt. For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. JavaScript seems to be disabled in your browser. Takes all of 3 minutes. classes: false He said he couldn't honor the warranty because I couldn't provide the serial number of the charger. What would you like to do? To redeem Insider Dollars, you must be opted in to one of email or mobile. Be the first to know about new products and innovations. I have no clue if this slowless is on Home Depot's end, but it seems like it. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. Check out our extensive range online and in-store and grab our latest deals and bonus offers. This offer is non-transferable and applies only to the original purchaser. Ive never had a a battery go bad from any other manufacturer. Authorized EGO retailers are identified online at. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre.
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